ServiceNow Product Owner

ServiceNow Product Owner
Europe

Overview: We are seeking an experienced and dynamic ServiceNow Product Owner with specialized expertise in IT Service Management (ITSM) and Human Resources (HR) modules. The ideal candidate will play a pivotal role in driving the strategic direction, configuration, and continuous improvement of the ServiceNow platform.

Responsibilities:

1. Strategic Planning:

   • Collaborate with key stakeholders to understand business objectives and translate them into ServiceNow platform initiatives.
   • Develop and maintain a roadmap for the ITSM and HR modules, ensuring alignment with organizational goals and industry best practices.

2. Module Configuration and Customization:

   • Lead the design and implementation of ITSM and HR modules, including configuration, customization, and integration with other systems.
   • Stay abreast of ServiceNow updates and new features to leverage the latest capabilities for improved efficiency and user experience.

3. User Story Definition and Prioritization:

   • Work closely with business units to gather requirements and define user stories for enhancements and new features.
   • Prioritize backlog items based on business value, strategic goals, and user needs.

4. Cross-functional Collaboration:

   • Collaborate with cross-functional teams, including IT, HR, and other business units, to ensure the ServiceNow platform meets diverse needs.
   • Act as a liaison between technical teams and end-users to facilitate effective communication and understanding.

5. Change Management:

   • Implement effective change management strategies to ensure smooth adoption of new features and processes.
   • Provide training and documentation for end-users to maximize platform utilization.

6. Continuous Improvement:

   • Monitor key performance indicators and user feedback to identify areas for continuous improvement.
   • Proactively propose and implement enhancements to optimize ITSM and HR processes.

7. Vendor Management:

   • Manage relationships with ServiceNow vendors and stay informed about platform updates, releases, and best practices.
   • Evaluate and recommend third-party applications or integrations to enhance the platform.

Qualifications:

• 4+ years experience as a ServiceNow Product Owner Or business analyst with a focus on ITSM and HR modules.
• Strong understanding of ITIL framework and HR processes.
• Excellent communication, leadership, and problem-solving skills.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM and HR modules.
• Experience with Agile/Scrum methodologies.
• Familiarity with ServiceNow's latest features and functionalities.